We have curated a list of most common questions and answers to help you navigate through the QuickBooks Online integration. In case you need help feel free to reach out to our Support team via the chat, or email support@motionops.com
Quick Links
Q1: How do I connect my MotionOps account with QuickBooks Online?
A1: Navigate to Business Settings, and select QuickBooks under Integrations in the left-hand side menu. You should see the screen in the photo below, and you can initiate the process by clicking on the Connect to QuickBooks button.
Q2: How do items sync between MotionOps and QuickBooks Online?
A2: In the initial sync after connecting and authorizing QuickBooks Online we import and map out all your QuickBooks Online Clients, Products & Services, and Taxes.
You will have to continue managing your Tax Rates inside QuickBooks Online, but going forward all newly created Accounts in MotionOps will sync to QBO Clients, as well as PriceBook items to QBO Products & Services.
Naturally, we map Material PriceBook items to Products (Non-Inventory Items), and Labor items are mapped to Services.
You can configure how the Sync works in the Sync Settings.
For more details, refer to this article How Syncing with QuickBooks Online works.
Q3: Should I make edits in MotionOps or QuickBooks Online?
A3: After you connect your MotionOps account to QuickBooks Online, we will make sure that all new items will auto-sync with your QuickBooks account. This is why we recommend using MotionOps in your day-to-day operations, and leaving QuickBooks for your accountant.
Of course, sometimes there will be a need to manage things in QuickBooks Online as well, but just have in mind that your changes are synced to MotionOps as well, or manually adjust them, to avoid duplicate data.
Q4: Does MotionOps sync with QuickBooks Desktop?
A4: MotionOps does not sync to QuickBooks Desktop. Our integration is only with QuickBooks Online.
Q5: How to access the Sync Log?
A5: Once connected with QuickBooks Online, a 🔄 sync icon will appear in the top navigation. A special badge will indicate existing errors and conflicts, and by clicking on the icon you will access the Sync Log.
Q6: Can I backdate the sync?
A6: In case you have been using MotionOps and wish to send the data to your QuickBooks Online account you are able to do so with our Historical Data Sync.
For more details, refer to this article How to Sync Historical Data with QuickBooks Online.
Q7: How to resolve errors and conflicts?
A7: In most cases, you will have a dedicated message in the Log details which will explain the problem and the proposed solution. For unforeseen cases, we have prepared a specialized article on Sync Log & Error Resolution Flow, where we're constantly updating potential issues and best practices.
Not seeing a question that's troubling you? Reach out via our Support Chat or email support@motionops.com, we're always happy to help!