Note: Your business must be set up for online payment processing before this setting is available. This feature is only available to users with the appropriate back-office permissions.
Overview
MotionOps lets you control whether individual clients can pay their invoices online via public payment links. By default, online payment is available to all clients once your business is set up for payment processing — but you can turn it off for specific accounts when needed.
This setting only affects what the client can do on the public payment page. It does not restrict your team from charging the client directly from the back office.
When to Use This Feature
A client has a history of chargebacks or disputes and you want to require manual payment processing going forward.
You have a commercial account where invoices are paid by check or ACH outside of MotionOps, and you want to remove the online payment option to avoid confusion.
A client's card on file has been flagged and you need to pause online payment access while resolving the issue.
You want to selectively enable online payments for specific clients only — for example, residential accounts — while keeping it off for others.
How to Enable or Disable Online Payments for a Client
Navigate to Accounts in the top navigation bar and open the client's profile.
Within the client's profile, locate the online payment setting.
Toggle the setting on or off depending on what you need:
Toggle on — the client can pay invoices online via their public payment link.
Toggle off — the online payment option is removed from all of this client's public invoice pages.
Once saved, the change is reflected the next time the client opens a payment link for any of their invoices.
What the Client Sees
When online payments are enabled for a client, they see the standard payment form on their invoice's public page and can pay by credit card or ACH as usual.
When online payments are disabled, the online payment option is no longer available on that client's public invoice pages. The invoice itself remains visible — only the ability to pay online is removed. Clients should be directed to contact your office to arrange payment.
Tips and Best Practices
Communicate the change to the client. When you disable online payments for an account, the client won't receive an automatic notification. Send them a quick message or call to let them know how to submit payment going forward.
Use this as a collections tool, not a first response. Disabling online payments doesn't collect what's owed — it just removes a payment channel. Pair it with a direct follow-up for overdue invoices.
You can still charge the client from the back office. If you need to run a payment on file or process a manual transaction, that remains fully available regardless of this setting.
Re-enable at any time. There's no waiting period — you can toggle online payments back on for a client as soon as the issue is resolved.
Things to Know
This setting is per client account. Changing it for one client does not affect any other accounts.
The setting only disables the client's ability to self-serve payment via public links. Your back-office team can still process payments for this client manually from within MotionOps.
The setting persists until you change it again. Navigating away from the client profile does not reset it.
Only users with the appropriate back-office permissions can view and change this setting. If you don't see it on a client's profile, contact your account administrator to check your role permissions.
Your business must be fully onboarded for online payment processing before this toggle is available on client accounts.
Troubleshooting
I don't see the online payment toggle on the client's profile.
This setting is only available if your business is fully onboarded for online payment processing. It also requires the appropriate user permissions. Check your payment setup status in Business Settings → Payment Settings, and confirm your role has back-office access.
I disabled online payments but the client says they can still see the payment option.
Make sure you clicked Save after toggling the setting. If the setting was saved correctly, ask the client to refresh the invoice page — they may be viewing a cached version.
I need to process a payment for a client whose online payments are disabled.
Disabling online payments only prevents the client from paying via public links. You can still charge the client directly from the invoice or account page within MotionOps.
Have questions? Reach out via the support chat or email support@motionops.com.