Work Reports cover the operational side - what's waiting to be scheduled, what got finished, whether your crews completed their checklists, and whether the jobs made money.

Four reports in this group. Three are working lists; one, Job Costing, is where you find out whether the work was worth doing.

Available in the Web App. See Reports: Overview and Where to Find What for the shared controls.

List of all unscheduled jobs.

Accepted work with nothing on the calendar - jobs the customer has already said yes to that nobody has booked in. Each row shows the work order number, title, account, service location, accepted date, last appointment, and the job's value.

The Value column is the one to sort by: it turns the list from "jobs to book" into "revenue waiting on scheduling." The Accepted Date tells you how long each customer has been waiting.

Filterable by account, service area, tag, business unit, job type, project manager, and account manager.

The report and the Schedule drawer serve different purposes. Use the drawer when you're actively booking work - you can drag jobs straight onto the calendar. Use this report when you want a list to review, export, or share. See Unscheduled Jobs Panel: Drag to Schedule.

List of all completed appointments for jobs.

Every appointment marked complete in the period - when it was scheduled, when it was completed, who completed it, which job and account it belonged to, the service location, and the team members assigned.

Completed By is worth noticing: it records who actually marked the visit done, which isn't always the person assigned. Useful for verifying crew output, checking a customer's claim about when you were on site, and confirming visit counts on recurring work - Per Appointment billing counts completed appointments. See Recurring Jobs & Automatic Invoicing.

Only counts appointments marked completed. A visit that happened but was never marked won't appear, which is worth remembering before concluding a crew did less than they did.

List of all checklists.

Checklist completion across your jobs. Each row shows the checklist name, how many items it has, a Progress figure of completed items against the total, and the work order and account it belongs to - so you can go from a gap straight to the job.

The value here is spotting patterns rather than individual misses. If the same item gets skipped across many jobs, the problem is usually the checklist - the item is unclear, unnecessary, or asks for something techs can't easily do. That's a template fix, not a training issue.

See Checklists for templates and item types.

Costs, collected amounts, and gross profit across jobs.

The most important report in this group, and the only one in the whole Reports section that tells you whether work was profitable rather than just how much of it there was.

Each job shows:

Because Cost to Date is built from what's recorded, it's only as complete as your team's habits. A receipt nobody logged and hours nobody clocked are costs this report can't see - and every missing cost makes the job look more profitable than it was.

Remaining to Collect makes this double as a collections view: sort by it and you have your outstanding money ranked by job.

The formula is: 100 × (Collected − Cost to Date) ÷ Collected. When nothing has been collected, it shows 0% rather than an error.

Margin divides by collected revenue - money actually received - not by the job's approved value. This matches how job costing works on an individual work order, so the report and the job agree.

That has a practical consequence worth internalising: a finished job that hasn't been paid will show 0% or a negative margin. The costs are in and the revenue isn't yet. That isn't a loss - it's an unpaid invoice. Check Remaining to Collect and Invoice Aging before concluding a job went badly.

It also means margins on recent work look worse than margins on older work, simply because recent jobs have had less time to be paid. Compare like-aged periods rather than this month against last quarter.

Job Costing is permission-gated. Not everyone will see it. Full detail in Job Costing & Compensations.

Two simple counts round out the operational picture:

Proposal Statuses is your sales pipeline in one view. A pile-up in Draft means quotes aren't going out; a pile-up in Pending means they're going out and not being answered - two different problems with two different fixes.

A finished job shows 0% or negative margin.
Check whether it's been paid. Margin is based on collected revenue, so a completed job awaiting payment shows its full costs against little or no revenue. Remaining to Collect and Invoice Aging will confirm.

This month's margins look much worse than last quarter's.
Recent jobs have had less time to be paid, and unpaid work depresses margin here. Compare periods of similar age.

A job's margin looks too good to be true.
It probably is. Check whether all its materials were recorded and all hours clocked - missing costs are the usual reason a job looks unusually profitable.

A job I know is unscheduled isn't in the report.
Check whether it's closed or cancelled, and check your filters. The Schedule drawer and this report apply different defaults, so a job can appear in one and not the other.

A crew's completed appointment count looks too low.
Appointments that happened but were never marked completed don't count. Check the work order's appointments directly.

Job Costing shows labour cost higher than the people on the job.
Someone was unassigned rather than removed. Their hours still count. Show unassigned members on the work order to see whose.

A team member's cost is missing from a job entirely.
Either they were removed from the job, or their compensation is overridden to no compensation on it.

Labour cost looks lower than the hours logged.
Break or drive time is set as unpaid in your Time and Payroll settings, so those hours don't carry cost.

I can't see Job Costing at all.
It requires permission. Ask an admin to review your role.

Have questions? Reach out via the support chat or email support@motionops.com.